Fixt Payments Explained: Escrow, Stripe & When Money Moves
Authorization holds, milestone release, disputes, and FixtMarket checkout.
Two Payment Flows
Repair jobs use escrow: pay when satisfied. FixtMarket orders use standard e-commerce checkout: pay at purchase for materials. Both run on Stripe — the same infrastructure used by major global marketplaces — so card data never touches Fixt servers directly.
Repair Escrow Timeline
When you accept a bid, Stripe authorizes the bid amount. The charge is captured only after you approve completion. If you request revisions, funds stay held while the fixer addresses issues. Fixers see that payment is secured, which reduces no-shows and payment chasing.
FixtMarket Checkout
Materials checkout captures payment at order time because goods ship immediately. Refunds follow standard order support policies. Guest checkout is supported; signed-in users see order history in the dashboard.
Disputes & Refunds
Either party can escalate a repair dispute. Fixt admins review chat, photos, and scope. Outcomes may include full release, partial refund, or full refund depending on evidence. This human layer sits on top of automated escrow — AI assists but does not move money alone.
Fixer Payouts
Fixers connect Stripe Connect accounts during onboarding. After homeowner approval, payouts process to the connected account per Stripe timing. Platform fees and subscription details are documented on the pricing page.
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