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Frequently Asked Questions

Everything you need to know about Fixt. Can not find what you are looking for? Contact us.

For Homeowners

How does Fixt work?

Post your repair with a description or photo. Fixt’s AI suggests a likely problem, a severity level, and whether it looks safe to DIY. That is a starting point, not a professional inspection. Local fixers in New York bid. You choose a bid. You pay that bid amount, and you pay the winning bid. There is no homeowner fee.

Is it free to post a job?

Yes. The homeowner pays the accepted bid and nothing on top of it. Posting a job is free. You pay the winning bid when you accept it. There is no homeowner fee. A 5% fee comes out of the fixer payout.

How does the AI diagnosis work?

Add a photo of the issue. The AI returns a likely problem, a severity level from 1 to 10, an estimated cost range, and whether it looks safe to DIY. It is not a replacement for a professional inspection.

What is flash bidding?

Flash bidding is a timed window, often 30 minutes to a few hours, where local fixers compete for your job. A job accepts at most five bids.

What if I am not happy with the work?

You pay the winning bid when you accept it. There is no homeowner fee. You can ask for a revision in the job chat. If you and the fixer cannot agree, either party can open a dispute for review.

Where does Fixt work?

Fixt is New York only. In-person fixer bids use New York ZIP codes 100–149. FixtMarket delivery is in New York City boroughs. FixtMarket delivery follows each borough’s weekday cutoff. Staten Island is next-day. Weekends and orders after the cutoff are the next business day.

How does job payment work?

You pay the winning bid when you accept it. There is no homeowner fee. A 5% fee comes out of the fixer payout.

Who is Morgan?

Morgan is Fixt Super Agent. Ask Morgan about a repair, posting a job, or ordering materials on FixtMarket.

What does the homeowner pay?

The homeowner pays the accepted bid and nothing on top of it. Posting a job is free. Fixt takes a 5% platform fee from the fixer payout, so the fixer receives 95% of the bid.

For Fixers

How much does it cost to join as a fixer?

Fixt lists a 14-day trial, then Fixer Pro at $29/month. There is no per-lead fee. On a completed job, Fixt keeps 5% of the bid and you receive 95%. The homeowner pays the bid only.

How is this different from lead marketplaces?

Lead sites charge contractors per lead or a high monthly plan, whether or not they win the job. Fixt does not charge per lead. You pay the subscription above, and Fixt takes 5% from the payout only when a job is completed.

How do I get paid?

You pay the winning bid when you accept it. There is no homeowner fee. A 5% fee comes out of the fixer payout.

What is the AI Value Score?

When bids are scored, the published weights are rating 40%, price competitiveness 30%, estimated completion time 15%, and category experience 15%. The highest-scoring bid can show an AI Recommended badge.

Do I need a trade license to bid?

No. License verification is not a bid check. A missing license does not block a bid.

Do I need insurance to bid?

Insurance or a current certificate of insurance is on the trust checklist. It blocks a bid only when trust bidding is enforced. Coverage is the minimum your state requires. The bid check does not read a dollar amount or a carrier.

Trust & Safety

Are fixers local?

A fixer must be 18 or older, have a fixer account, and have an active subscription or trial to bid. In-person bids are New York only. Insurance or a COI blocks a bid only when trust bidding is enforced. A trade license, a background check, and Stripe Connect do not block a bid.

How does job payment work?

When you accept a bid, you pay that bid through Stripe. You pay the winning bid when you accept it. There is no homeowner fee. A 5% fee comes out of the fixer payout. Fixt takes a 5% platform fee from the fixer payout, so the fixer receives 95% of the bid.

What happens in a dispute?

Either party can open a dispute. Fixt reviews the evidence on the job, including photos and chat. Resolution can include a refund or paying the fixer.

Payments & Pricing

What payment methods are accepted?

Checkout uses Stripe. Cards supported by that Stripe session are accepted, including wallets Stripe enables on the payment page.

Is there a service fee for homeowners?

No. The homeowner pays the accepted bid and nothing on top of it. Posting a job is free. Fixt takes a 5% platform fee from the fixer payout, so the fixer receives 95% of the bid.

Can I cancel my fixer subscription?

The pricing page says you can cancel anytime. The terms say the current billing period is non-refundable.

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